Last Updated 8/5/17

Terms are subject to change at any time and will be posted on this page as soon as they are updated. The terms on your current project agreement hold true through your project, however, with any future projects the terms may change according to this page.

PAYMENT

All payments are accepted in US Dollars ($) via Visa or MasterCard.

You will receive an invoice via email that you can use to make a payment directly online.

Late payments over 5 days will incur a $10 fee and will be applied automatically on a monthly basis for any past-due payments.

A deposit of 50% is due prior to the start of any design project. The remaining balance of any design project is due after the design is approved and prior to the transfer of files to you or your server.

If you are on a payment plan for a design project, your credit card will be charged automatically for a specified amount of time and a $10 monthly interest rate will be applied to each invoice. Please note, final design files will not be transferred to you until your project is completely paid in full. In addition, you will not receive your website’s login info until your project is paid in full. If, for some reason, you stop making payments, your website will be taken offline and will not go live until your payment due for that month is paid for.

If you are on a recurring monthly website maintenance plan, your payments will be deducted automatically via credit card on the same day every month.

REMAINING BALANCES ON PAYMENTS

When all the agreed upon work on your project is completed, you will receive an invoice via email for the remaining balance of your project.

Your project must be paid for in full before any final files are transferred to you and before your website or blog goes live.

If you do not make a payment within 4 weeks of completion, your website files may be taken off of our servers and deleted. Once deleted, you will not be able to receive any of your website files.

REFUNDS

Since Whipped Dream provides digital products and online services, there are no refunds given at any time, which you are responsible for understanding upon providing a deposit and any other payments to us.

DESIGN TIMELINE + REVISION REQUESTS

Your design project will begin once the initial deposit is paid.

You are entitled to 3 rounds of revisions upon viewing of the first design concept. Revisions must be within the scope of the project and must stay within the parameters described in the Project Agreement.

Any revisions beyond the 3 included will be charged at an hourly rate of $60/hr.

Revisions are most appreciated in 1 thoughtful and organized email.

All quoted timelines are my best estimates but they are not guaranteed. If you are late in making a deposit or sending certain files for the website, your project could be delayed.

WEBSITE DETAILS + ADDITIONS

Website features and details will be outlined in the initial project agreement. If an item is not included in the project agreement then it will not be included on the website. You understand that if a feature or item is not included in the project agreement then requesting this feature or item will be an additional cost, which will be clearly explained to you before implementing it into the website. If you agree to the price then it will be included as an addition to the final balance.

COMMUNICATION

You agree that most communication will be done by email, as I prefer to have as much as possible in writing. Once we begin, you must be available via email in order to complete the project in a timely manner. It is likely only a few emails will be needed to complete the project. If your response is delayed, your project will also be delayed. If you know you will be unable to answer your email then please provide this information prior to the start of the project date.

If you do not respond or contact within 4 weeks of the last email sent, you will be removed from my schedule and will forfeit your deposit payment. You will not be entitled to any deliverables or refund.

FILES, CONTENT, IMAGES, DOCUMENTS, VIDEO OWNERSHIP

It is your responsibility to ensure you have the right to use any and all files, content, images, documents, videos and any other items you provide to Whipped Dream for any project.

You must make sure that you have full ownership of any content in any format before sending it to us.

Whipped Dream is not liable or responsible for any copyright or ownership issues for files, content, image, document, videos or other items used for any project.

It is also your responsibility to send all copy and all pictures (including purchased stock pictures) for your website.

WEB HOSTING + SPACE

You understand that you will need a separate agreement with a web hosting company to host your website. The hosting plan you choose will determine the bandwidth, space and concurrent connections available for your website. I am happy to provide you with information and recommendations to decide which hosting plan will work for you, but it is ultimately your responsibility to uphold, follow and understand your service agreement with your web hosting company of choice.

If your website is on a database, or uses a database, you understand that there are certain size restrictions. Whipped Dream is not liable or responsible for hosting your website or spacing restrictions associated with the hosting plan you choose. We are also not responsible for any server downtime, software issues or any other compatibility issue that may arise after the launch of the site.

AUTHORIZATION

You will need to provide me with access to any ftp, hosting, domain, and/or WordPress account information (usernames and passwords) for the sole purpose of installing, configuring, developing and testing your website. In certain instances, usernames and passwords for other accounts may need to be provided in order to configure special features on your website.

PASSWORDS

Whipped Dream will never share your usernames or passwords with anyone at anytime. It is strongly recommended to change your password once your website has been completed.

This includes: domain registrar, hosting, email and WordPress logins.

WORDPRESS

Whipped Dream is not responsible for server downtime, software issues or any other compatibility issue that may arise after the launch of your site. It will be your responsibility to manage your website or blog once it is completed. It is very important to keep your plugins, themes and the WordPress software up-to-date, as this helps protect your site from hackers and keeps your website running smooth every month. If you are interested in a monthly website maintenance package, please let me know and I will provide you with some pricing options.

WEBSITE DESIGN CREDIT

I usually add a website design credit to the bottom of all websites or blogs that I design. This credit simply says “Website Designed by Whipped Dream” with a link to my website. If you have an issue with this, please let me know.

DISPUTE SETTLED BY ARBITRATION AND GOVERNING LAW

Any dispute under or about this Agreement must be submitted to and resolved through small claims court.

ACCEPTANCE OF TERMS

The action of sending and receipt of this agreement via electronic method will hold both parties in acceptance of these terms. Designer as sender and Client as recipient will acknowledge acceptance of these terms through any form of a payment or deposit.

Electronic signatures shall be considered legal and binding.

By submitting any form of payment to Whipped Dream means you understand and accept these terms.

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